Comments on: Future Shop Customer Service – Fail

By: Ali

Ali — Wed, 06 Jan 2010 04:01:58 +0000

FUTURE SHOP has lost another customer for LIFE!!!
It’s not a surprise to see poor service at the store level but I have recently had
2 weeks of misery trying to get products I ordered online. I placed an order on December 25th as I am a retail manager myself and could not make it out BOXING DAY.
To make a lng story short, I realized 2 days after placing my order that my order was put on hold as I checked the website. Why? something on the credit company’s file did not match our billing address entered. Well, after 2 hours on the phone with babling idiots, it was RESOLVED, only to find out again in 24 hours that the same problem had occured.
Again, called in to get everything fixed. Now, 12 days later, I called them again tonight and I have been told that my order has to be re-entered into the system and that in 24 to 48 hours, I will get an email with an order confirmation. By the time I get my stuff, It will be closer to 20 days after order and 3 hours of my very valuable time gone! It was the LAST PURCHASE EVER AT THE FUTURE SHOP!!! If you can not run a business, step aside and let the professionals handle it!

By: Sue

Sue — Sun, 29 Nov 2009 02:12:31 +0000

The joys of retail…I spent many years in retail and although I am pretty sure we didn’t always have the best customer service, it still appalls me to see the way that customers are being treated. I guess maybe our expectations as customers are too high, after all, we only pay the wages that help to keep these people employed. I was waiting outside a store the other day watching while an employee was on the phone with what I can only assume to be a personal call while she waited on several customers …I was annoyed just watching her and I wasn’t even in the store.

By: Kimberley

Kimberley — Tue, 24 Nov 2009 22:49:20 +0000

Nice….I will keep that in mind when I am Christmas Shopping and stay away from Future Shop!

By: andrei

andrei — Tue, 24 Nov 2009 22:35:03 +0000

customer service is definitely not what it used to be at any franchise. I think the fact that they won an award gives them a swollen head and an opportunity to slack.
On a separate note, I personally avoid Future Shop as much as I can because of their poor customer service.