A little over a year ago I had a problem with my garage door.  I wrote a post about the service I received buying garage door parts.  My experience this year was much different. Once again I had a problem with my garage door and needed some parts.  I knew that Winser Doors was close and had the part I wanted.   Being a Saturday it was the owner that  helped me get what I needed.   He was helpful and courteous just like my previous experience.  I knew something was different when he asked me how I was going to work on my door.

Last year when I talked to a service technician he didn’t offer any tips.  He was afraid I’d hurt myself.  The owner of Winser Doors was equally concerned but he offered me a very valuable tip.   I really appreciated his advice.

I went ahead and replaced a part by it didn’t solve my problem.  After a bit of head scratching I was able to discover the issue.  There is a problem with the gears inside my opener.  To fix this I’ll need additional parts.   The parts are readily available online if I wanted to to that route but I don’t.  I want to order the parts from Winser.   It might cost me a bit more but it’s worth it based on the level of service I’ve received.

In talking to the owner I discovered he bought the business shortly after my first experience.  It’s clear that he has a different attitude about servicing the customer.  If you ever need a garage door or some service I wouldn’t hesitate in recommending Winser.